At Shree Yantra Corporation (Prashna Kundli), we strive to provide the best quality astrological products. However, we understand that there may be instances where you need to return or exchange an item. Please read our policy carefully.
Eligibility for Returns and Exchanges
- Damaged or Defective Products: If the product is damaged or defective upon delivery, you are eligible for a return or exchange.
- Incorrect Product Delivered: If you receive an incorrect product, we will replace it with the correct one.
- Conditions:
- Returns or exchanges must be requested within 2 days of delivery.
- The product must be unused, in its original packaging, and include all accessories and documentation.
Non-Returnable Items
- Products personalized as per your astrological requirements (e.g., energized items or customized gemstones) are non-returnable unless damaged or incorrect.
Process for Returns and Exchanges
- Request Initiation: Call us at +91 91093 01968 with your order details, issue, and supporting images (if applicable).
- Approval: Once approved, we will guide you on how to return the product.
- Replacement or Refund: After verifying the returned item, we will either issue a replacement or a refund to your original payment method within 7–10 business days.
Shipping Costs
- In case of return, the delivery cost will be paid by you.
Contact Us
For any queries regarding returns or exchanges, reach out to us at:
📧 Email: prashnakundli@gmail.com
📞 Phone: +91 91093 01968
We are committed to ensuring your satisfaction and appreciate your understanding of our policies.
