Terms And
Conditions
Privacy Policy
Terms & Privacy Policy
Effective Date: 09 May 2025
Website:www.prashnakundli.com Operated By: Shree Yantra Corporation (here in after referred to as “we”, “us”, or “our”) Welcome to Prashna Kundli, your trusted platform for personalized Vedic astrology, gemstone suggestions, and spiritual remedies. Please read this Terms and Privacy Policy carefully, as it governs your access to and use of all services and products offered on our website and mobile application.
By using our platform, you agree to be bound by the following terms and acknowledge the privacy protections offered under applicable Indian laws.
1. Use of Services
- Prashna Kundli provides personalized astrological consultations, birth chart analysis, and spiritual product recommendations based on Vedic astrology.
Consultations begin at ₹999 for a 30-minute session with an expert astrologer.
You must be at least 18 years of age to access or purchase services on this platform.
Legal Reference:
Under Section 10 of the Indian Contract Act, 1872, only competent individuals (18+ years, of sound mind) can enter into legally binding contracts. Minors are not permitted to create service agreements.
2. Payment and Billing
All consultations and product orders must be prepaid before delivery of services or dispatch of goods.
Transactions are securely processed via third-party payment gateways such as Razorpay.
We do not store any card, UPI, or bank details on our servers.
Legal Reference:
Section 43A of the Information Technology Act, 2000 requires us to follow reasonable security practices to safeguard your financial data during transactions.
3. Accuracy of User-Provided Information
Our astrology-based predictions are entirely dependent on the data you provide:
Full Name
Date of Birth
Time of Birth
Place of Birth
Specific concern (e.g., career, love, health)
You are responsible for ensuring the accuracy of the data submitted.
Disclaimer:
We are not responsible for incorrect predictions resulting from false or incomplete user inputs.
4. User Conduct
You agree to use Prashna Kundli for lawful purposes only and must not:
Impersonate others
Submit fake, offensive, or misleading information
Attempt to harm or disrupt the website’s services
Legal Reference:
Sections 66C and 66D of the IT Act, 2000 prohibit impersonation, identity fraud, or unauthorized access to digital services.
5. Privacy Policy
We value your privacy and ensure that your data is collected, used, and stored responsibly.
Data We Collect
We may collect the following personal data:
Personal Details: Name, gender, birth details
Contact Details: Email address, phone number
Device Details: IP address, device type, browser, OS
Usage Details: Pages visited, session duration, clicks
Payment Information: Via Razorpay or other third-party gateways
We collect this information to:
Generate accurate kundli and predictions
Offer relevant consultation and product suggestions
Send transactional WhatsApp/SMS/email updates
Improve your experience on our platform
How We Use Your Data
Your data is used solely to:
Deliver astrology reports and consultations
Provide product recommendations (e.g., gemstones, yantras)
Fulfill orders and ensure timely delivery
Communicate updates, offers, or service-related information
Comply with tax/legal obligations
We do not sell, rent, or share your personal data with any third party for marketing purposes.
Legal Reference:
Section 72A of the IT Act, 2000 protects against unlawful disclosure of personal data.
Under the Consumer Protection (E-Commerce) Rules, 2020, we must be transparent about how we collect and use your information.
Sharing of Information
Your data may be shared only with:
Trusted vendors: For order processing, payment, hosting, or analytics
Legal authorities: If required for compliance, fraud detection, or judicial orders
All third-party vendors are contractually bound to follow our strict privacy and security protocols.
6. Data Security
We take your data protection seriously and follow industry-standard practices:
Encrypted SSL (HTTPS) connections
Role-based access controls for internal teams
Secure cloud storage
Regular audits and vulnerability testing
In the event of a data breach, you will be notified within a reasonable time as per Section 43A of the IT Act, 2000.
7. Cookies and Tracking
We use cookies and tracking tools to improve your experience. These cookies help us:
Analyze traffic and user behavior
Save your preferences
Show personalized content
You may choose to block or clear cookies via your browser settings.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from minors.
If we discover that data from a child has been collected without consent, we will delete it immediately.
9. Changes to Policy and Terms
We may revise this combined Terms & Privacy Policy periodically to reflect:
New services
Legal updates
Technology upgrades
The updated version will always be posted on this page with a new “Last Updated” date.
10. Termination of Service
We reserve the right to:
Suspend or block access to users who violate our terms
Cancel orders or refund services at our discretion if misuse is detected
Legal Framework for Prashna Kundli
Operating an online spiritual consultancy and product platform like Prashna Kundli requires compliance with several Indian laws. Below is a breakdown of each major law, the sections that apply, and what they mean for your business in practical terms.
1. Consumer Protection Act, 2019
The Consumer Protection Act, 2019 safeguards customer rights in online purchases and services.
Section 2(7): Definition of Consumer
A “consumer” is anyone who buys goods or hires services for a consideration (paid or promised), and not for resale or commercial use.
What this means for you:
Every customer purchasing a gemstone, bracelet, or consultation from Prashna Kundli is legally protected as a “consumer.” You must resolve grievances honestly and provide fair service.
Section 17: Jurisdiction of District Consumer Commission
Any consumer complaint where the value of goods/services is up to ₹50 lakhs can be filed at theDistrict Commission.
Implication:
If a customer feels wronged, they can file a case locally (e.g., in Indore) without a lawyer. You must provide proper documentation and order details if called upon.
Section 49: Product Liability
If a product causes harm due to a defect or misinformation, the seller/manufacturer is liable.
Implication for you:
Ensure all products (e.g., energized yantras, gemstones) are accurately described and safe to use. For energized products, provide clear disclaimers and handling instructions.
Section 94: Preventing Unfair Trade Practices
Misleading advertisements, false guarantees, or selling fake products are punishable.
Actionable Tip:
Avoid exaggerated claims like “100% success” or “guaranteed love back.” Use phrases like “based on astrology,” “results may vary,” or “subject to individual karmic factors.”
2. Information Technology Act, 2000 (IT Act)
The IT Act governs electronic transactions, data protection, and cybersecurity.
Section 43A: Compensation for Failure to Protect Data
If a company fails to implement reasonable security practices and causes loss to a user, they may be liable for damages.
What it means for Prashna Kundli:
Use HTTPS encryption, protect user birth details and payment metadata, and never store sensitive card/UPI data. Your Privacy Policy must clearly explain data usage.
Ensure your site has clear terms of service and user verification during purchases. Never impersonate astrologers or post fake testimonials.
Ensure that customers opt-in for promotional WhatsApp updates and email marketing. Always allow them to opt-out.
Section 66C & 66D: Identity Theft & Online Fraud
Penalizes identity misuse, impersonation, or collecting data fraudulently.
Implication:
Section 72A: Disclosure of Information
Disclosure of personal information without consent is punishable.
3. Indian Contract Act, 1872
All online transactions (product orders or consultations) are legally contracts between Prashna Kundli and the customer.
Section 10: Valid Contracts
For a contract to be valid, it must have:
Free consent
Lawful consideration (i.e., payment)
Lawful object
What this means:
Your Terms & Conditions must:
Clearly mention consultation charges
Include refund/return policies
Explain delivery limitations
This prevents legal voiding of agreements.
Section 23: What Makes a Contract Void
If the object of a contract is illegal or immoral, it’s void.
Implication:
Avoid promoting astrology as a substitute for medical treatment, legal advice, or manipulation. Be ethical in your offerings and write disclaimers like:
“Astrology is a spiritual tool. Results vary and should not replace medical or psychological treatment.”
4. Legal Metrology (Packaged Commodities) Rules, 2011
These rules apply if you sell physical products, such as bracelets, rudraksha, yantras, etc.
Rule 6: Mandatory Declarations
Labels must mention:
Product name
Manufacturer/importer name
Net quantity (e.g., weight, number of beads)
Price (MRP)
Customer care contact
Compliance Tip:
Your product packaging must have all these printed or tagged—even for spiritual goods. If you’re energizing the product, mention the “Date of Energization” too.
5. E-Commerce Rules, 2020
These rules specifically regulate platforms like yours offering goods/services online.
Rule 5: Information to Consumers
You must provide:
Complete company details (name, address, email, phone)
Terms & Conditions
Return/refund/cancellation policies
Product authenticity details
Rule 6: No Unfair Trade Practice
You cannot:
Mislead about benefits
Create fake reviews
Withhold critical information (e.g., energization status, origin of gemstones)
Rule 7: Grievance Redressal Officer
You must appoint a grievance officer and resolve complaints within 1 month.
What to do:
You can designate your customer care number/email as the grievance redressal contact and add:
Grievance Officer
Email: support@prashnakundli.com
Phone: +91 91093 01968
6. Protection of Children under COPPA Equivalent
India currently lacks a specific COPPA (Children’s Online Privacy Protection Act), but under IT Act, children’s data protection is implied.
Recommendation:
- Our Privacy Policy should clearly say:
“Our services are not intended for users under the age of 13. We do not knowingly collect personal data from minors.”