Terms and Conditions

Terms & Privacy Policy

Effective Date: 09 May 2025
Website: www.prashnakundli.com 
Operated By: Shree Yantra Corporation (here in after referred to as “we”, “us”, or “our”)

Welcome to Prashna Kundli, your trusted platform for personalized Vedic astrology, gemstone suggestions, and spiritual remedies. Please read this Terms and Privacy Policy carefully, as it governs your access to and use of all services and products offered on our website and mobile application.

By using our platform, you agree to be bound by the following terms and acknowledge the privacy protections offered under applicable Indian laws.

1.  Use of Services

Legal Reference:

Under Section 10 of the Indian Contract Act, 1872, only competent individuals (18+ years, of sound mind) can enter into legally binding contracts. Minors are not permitted to create service agreements.

2.  Payment and Billing

Legal Reference:

Section 43A of the Information Technology Act, 2000 requires us to follow reasonable security practices to safeguard your financial data during transactions.

3.  Accuracy of User-Provided Information

Our astrology-based predictions are entirely dependent on the data you provide:

You are responsible for ensuring the accuracy of the data submitted.

Disclaimer:

We are not responsible for incorrect predictions resulting from false or incomplete user inputs.

4.  User Conduct

You agree to use Prashna Kundli for lawful purposes only and must not:

Legal Reference:

Sections 66C and 66D of the IT Act, 2000 prohibit impersonation, identity fraud, or unauthorized access to digital services.

5.  Privacy Policy

We value your privacy and ensure that your data is collected, used, and stored responsibly.

Data We Collect

We may collect the following personal data:

We collect this information to:

How We Use Your Data

Your data is used solely to:

We do not sell, rent, or share your personal data with any third party for marketing purposes.

Legal Reference:

Section 72A of the IT Act, 2000 protects against unlawful disclosure of personal data.
Under the Consumer Protection (E-Commerce) Rules, 2020, we must be transparent about how we collect and use your information.

Sharing of Information

Your data may be shared only with:

All third-party vendors are contractually bound to follow our strict privacy and security protocols.

6.  Data Security

 We take your data protection seriously and follow industry-standard practices:

In the event of a data breach, you will be notified within a reasonable time as per Section 43A of the IT Act, 2000.otional emails for updates.

7.  Cookies and Tracking

We use cookies and tracking tools to improve your experience. These cookies help us:

You may choose to block or clear cookies via your browser settings.hin 48 hours.ng offers may apply. Please check our homepage banners or promotional emails for updates.

8.  Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from minors. If we discover that data from a child has been collected without consent, we will delete it immediately.

9.  Changes to Policy and Terms

We may revise this combined Terms & Privacy Policy periodically to reflect:

The updated version will always be posted on this page with a new “Last Updated” date.

10.  Termination of Service

We reserve the right to:

Legal Framework for Prashna Kundli

Operating an online spiritual consultancy and product platform like Prashna Kundli requires compliance with several Indian laws. Below is a breakdown of each major law, the sections that apply, and what they mean for your business in practical terms.

1.  Consumer Protection Act, 2019

The Consumer Protection Act, 2019 safeguards customer rights in online purchases and services.

Section 2(7): Definition of Consumer

A “consumer” is anyone who buys goods or hires services for a consideration (paid or promised), and not for resale or commercial use.

What this means for you:

Every customer purchasing a gemstone, bracelet, or consultation from Prashna Kundli is legally protected as a “consumer.” You must resolve grievances honestly and provide fair service.

Section 17: Jurisdiction of District Consumer Commission

Any consumer complaint where the value of goods/services is up to ₹50 lakhs can be filed at theDistrict Commission.

Implication:
If a customer feels wronged, they can file a case locally (e.g., in Indore) without a lawyer. You must provide proper documentation and order details if called upon.

Section 49: Product Liability

If a product causes harm due to a defect or misinformation, the seller/manufacturer is liable.

Implication for you:
Ensure all products (e.g., energized yantras, gemstones) are accurately described and safe to use. For energized products, provide clear disclaimers and handling instructions.

Section 94: Preventing Unfair Trade Practices

Misleading advertisements, false guarantees, or selling fake products are punishable.

Actionable Tip:
Avoid exaggerated claims like “100% success” or “guaranteed love back.” Use phrases like “based on astrology,” “results may vary,” or “subject to individual karmic factors.”

2.  Information Technology Act, 2000 (IT Act)

The IT Act governs electronic transactions, data protection, and cybersecurity.

Section 43A: Compensation for Failure to Protect Data

If a company fails to implement reasonable security practices and causes loss to a user, they may be liable for damages.

What it means for Prashna Kundli:

Use HTTPS encryption, protect user birth details and payment metadata, and never store sensitive card/UPI data. Your Privacy Policy must clearly explain data usage.
Ensure your site has clear terms of service and user verification during purchases. Never impersonate astrologers or post fake testimonials.
Ensure that customers opt-in for promotional WhatsApp updates and email marketing. Always allow them to opt-out.

Section 66C & 66D: Identity Theft & Online Fraud

Penalizes identity misuse, impersonation, or collecting data fraudulently.

Implication:

Section 72A: Disclosure of Information

Disclosure of personal information without consent is punishable.

3.  Indian Contract Act, 1872

All online transactions (product orders or consultations) are legally contracts between Prashna Kundli and the customer.

Section 10: Valid Contracts

For a contract to be valid, it must have:

What this means:
Your Terms & Conditions must:

This prevents legal voiding of agreements.

 Section 23: What Makes a Contract Void

If the object of a contract is illegal or immoral, it’s void.

Implication:
Avoid promoting astrology as a substitute for medical treatment, legal advice, or manipulation. Be ethical in your offerings and write disclaimers like:

“Astrology is a spiritual tool. Results vary and should not replace medical or psychological treatment.”

4.  Legal Metrology (Packaged Commodities) Rules, 2011

These rules apply if you sell physical products, such as bracelets, rudraksha, yantras, etc.

Rule 6: Mandatory Declarations

Labels must mention:

Compliance Tip:
Your product packaging must have all these printed or tagged—even for spiritual goods. If you’re energizing the product, mention the “Date of Energization” too.tment.”

5. E-Commerce Rules, 2020

These rules specifically regulate platforms like yours offering goods/services online.

Rule 5: Information to Consumers

You must provide:

Rule 6: No Unfair Trade Practice

You cannot:

Rule 7: Grievance Redressal Officer

You must appoint a grievance officer and resolve complaints within 1 month.

What to do:
You can designate your customer care number/email as the grievance redressal contact and add:

Grievance Officer

Email: support@prashnakundli.com
Phone: +91 91093 01968.”

6.  Protection of Children under COPPA Equivalent

India currently lacks a specific COPPA (Children’s Online Privacy Protection Act), but under IT Act, children’s data protection is implied.

Recommendation:

“Our services are not intended for users under the age of 13. We do not knowingly collect personal data from minors.”

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