Refund and Returns Policy

Shipping & Returns

Effective Date: 09 May 2025
Entity Name: Shree Yantra Corporation (Operating as Prashna Kundli) 

Contact Email: prashnakundli@gmail.com

Customer Support: +91 91093 01968

At Prashna Kundli, we deeply value your trust in our spiritual products and services. Whether you’re ordering a personalized gemstone, a spiritually energized yantra, or a sacred bracelet, we aim to ensure that your order reaches you safely, securely, and in perfect condition. This detailed Shipping & Returns Policy is designed to explain every aspect of our delivery, shipping timelines, packaging protocols, and return/exchange process in a transparent and user-friendly way. We encourage all our customers to read this policy carefully before placing an order.

Shipping & Delivery

We are committed to providing fast, secure, and reliable shipping services across India. For international deliveries, we operate on a case-by-case basis based on feasibility, laws, and customs regulations.

1. Serviceable Locations

We currently provide doorstep delivery services throughout India, covering metro cities, towns, and rural areas. For international customers, please contact our support team before placing your order. We will evaluate the feasibility, shipping cost, and time frame on a per-request basis.

2. Order Processing Time

Once you place your order, we begin the packaging and dispatch process immediately, especially if the item is a non-customized product. Orders placed on working days (Monday to Saturday) are usually processed within 24–48 hours.

Customized or energized items such as:

…may take 2–4 additional business days for spiritual processing or energization before dispatch.

3. Delivery Timelines

Delivery TypeEstimated Timeline
Standard Shipping5–10 business days
Express Shipping3–5 business days
Local Shipping2-4 business days

Please note: Delays due to national holidays, lockdowns, transport strikes, or natural calamities may affect the delivery schedule.

4. Shipping Charges

Shipping costs are calculated automatically based on:

These charges will be clearly displayed at the checkout page. There are no hidden fees.

In some promotional periods, free shipping offers may apply. Please check our homepage banners or promotional emails for updates.

5. Order Tracking

Once your order is dispatched, you will receive a tracking ID via:

To manually track or inquire about your order, you may also contact our customer care team at +91 91093 01968, and we will provide real-time updates.ease check our homepage banners or promotional emails for updates.

6. Delivery Confirmation & Responsibility

All products are delivered to the address provided at the time of order. The customer is responsible for ensuring that:

Once the order is marked as “Delivered” by the courier partner, we are not liable for loss unless the customer raises a complaint within 48 hours.ng offers may apply. Please check our homepage banners or promotional emails for updates.

Returns & Exchanges

While we are committed to ensuring your satisfaction with every product, we understand that there may be occasional issues. Our Return & Exchange policy allows for fair resolution in such case.

1. What is Eligible for Return or Exchange?

You are eligible to request a return or exchange under the following conditions:

Return & Refund: We refund the full amount to your original mode of paymente shipping offers may apply. Please check our homepage banners or promotional emails for updates.

2. What Is Not Eligible?

Due to the sacred and personalized nature of many of our items, some products are non-returnable and non-refundable, including:

3. Return/Exchange Request Process

If you believe you are eligible for a return/exchange:

Step-by-Step Process:

Refund will be initiated to your original payment method within 7–10 business days

4. Return Shipping Charges

Packaging & Product Authenticity

1. Safe Packaging Standards

All products are packaged in:

This ensures maximum safety during transit

2. Authenticity Promise

All products (including gemstones, rudraksha, and energized items) are:

Legal Compliance & Governing Law

Operating an online spiritual consultancy and product platform like Prashna Kundli requires compliance with several Indian laws. Below is a breakdown of each major law, the sections that apply, and what they mean for your business in practical terms.

1.  Consumer Protection Act, 2019

The Consumer Protection Act, 2019 safeguards customer rights in online purchases and services.

Section 2(7): Definition of Consumer

A “consumer” is anyone who buys goods or hires services for a consideration (paid or promised), and not for resale or commercial use.

What this means for you:

Every customer purchasing a gemstone, bracelet, or consultation from Prashna Kundli is legally protected as a “consumer.” You must resolve grievances honestly and provide fair service.

Section 17: Jurisdiction of District Consumer Commission

Any consumer complaint where the value of goods/services is up to ₹50 lakhs can be filed at theDistrict Commission.

Implication:
If a customer feels wronged, they can file a case locally (e.g., in Indore) without a lawyer. You must provide proper documentation and order details if called upon.

Section 49: Product Liability

If a product causes harm due to a defect or misinformation, the seller/manufacturer is liable.

Implication for you:
Ensure all products (e.g., energized yantras, gemstones) are accurately described and safe to use. For energized products, provide clear disclaimers and handling instructions.

Section 94: Preventing Unfair Trade Practices

Misleading advertisements, false guarantees, or selling fake products are punishable.

Actionable Tip:
Avoid exaggerated claims like “100% success” or “guaranteed love back.” Use phrases like “based on astrology,” “results may vary,” or “subject to individual karmic factors.”

2.  Information Technology Act, 2000 (IT Act)

The IT Act governs electronic transactions, data protection, and cybersecurity.

Section 43A: Compensation for Failure to Protect Data

If a company fails to implement reasonable security practices and causes loss to a user, they may be liable for damages.

What it means for Prashna Kundli:

Use HTTPS encryption, protect user birth details and payment metadata, and never store sensitive card/UPI data. Your Privacy Policy must clearly explain data usage.
Ensure your site has clear terms of service and user verification during purchases. Never impersonate astrologers or post fake testimonials.
Ensure that customers opt-in for promotional WhatsApp updates and email marketing. Always allow them to opt-out.

Section 66C & 66D: Identity Theft & Online Fraud

Penalizes identity misuse, impersonation, or collecting data fraudulently.

Implication:

Section 72A: Disclosure of Information

Disclosure of personal information without consent is punishable.

3.  Indian Contract Act, 1872

All online transactions (product orders or consultations) are legally contracts between Prashna Kundli and the customer.

Section 10: Valid Contracts

For a contract to be valid, it must have:

What this means:
Your Terms & Conditions must:

This prevents legal voiding of agreements.

 Section 23: What Makes a Contract Void

If the object of a contract is illegal or immoral, it’s void.

Implication:
Avoid promoting astrology as a substitute for medical treatment, legal advice, or manipulation. Be ethical in your offerings and write disclaimers like:

“Astrology is a spiritual tool. Results vary and should not replace medical or psychological treatment.”

4.  Legal Metrology (Packaged Commodities) Rules, 2011

These rules apply if you sell physical products, such as bracelets, rudraksha, yantras, etc.

Rule 6: Mandatory Declarations

Labels must mention:

Compliance Tip:
Your product packaging must have all these printed or tagged—even for spiritual goods. If you’re energizing the product, mention the “Date of Energization” too.tment.”

5. E-Commerce Rules, 2020

These rules specifically regulate platforms like yours offering goods/services online.

Rule 5: Information to Consumers

You must provide:

Rule 6: No Unfair Trade Practice

You cannot:

Rule 7: Grievance Redressal Officer

You must appoint a grievance officer and resolve complaints within 1 month.

What to do:
You can designate your customer care number/email as the grievance redressal contact and add:

Grievance Officer

Email: support@prashnakundli.com
Phone: +91 91093 01968.”

6.  Protection of Children under COPPA Equivalent

India currently lacks a specific COPPA (Children’s Online Privacy Protection Act), but under IT Act, children’s data protection is implied.

Recommendation:

“Our services are not intended for users under the age of 13. We do not knowingly collect personal data from minors.”

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